Terms and Conditions

These terms govern your use of syntransfer.ro and the services offered through it. Please read them before using the service. If you have any questions, you can reach us at office@syntransfer.ro.

1. Who we are

The syntransfer.ro service is provided by SYNAPTIC SYSTEMS SRL, with its registered office at Str. Puțul cu Plopi nr. 18, Sector 1, Bucharest, Romania, and its place of business at Str. Colonel Corneliu Popeia nr. 37, Sector 5, Bucharest, registered with the Trade Register under no. J2008004760405, tax ID RO 23504970 (hereinafter “we”).

Contact: office@syntransfer.ro, phone +40 31 432 70 28 / +40 773 315 884.

2. What syntransfer.ro offers

syntransfer.ro is an online service for sending and storing files. Depending on how you use it and on your plan, you can:

• send files by link, QR code or email, with an expiry date, password, self-destruction after download and other options;
• send files without an account, within the limits shown on the site for visitors;
• receive files from other people through file requests;
• store files in SynBox, including as a network drive (WebDAV);
• sell your own digital products through the syntransfer.ro shop;
• work as a team, with several users under one subscription;
• transfer files directly from browser to browser (P2P), without the files passing through our servers.

The limits and features of each plan (Free, Personal, Business, Corporate) are those shown on the pricing page at the time of your order.

3. Acceptance of the terms and minimum age

By using the service, with or without an account, you accept these terms and the Privacy Policy. If you do not agree, please do not use the service.

You must be at least 16 years old to create an account. Paid subscriptions may only be ordered by persons aged at least 18 or by legal entities.

4. Your account

You can create an account with an email address and password or by signing in with Google or Microsoft. You are responsible for:

• the accuracy of the information you provide;
• keeping your password and authentication codes confidential; we recommend enabling two-step verification;
• all activity carried out from your account;
• notifying us immediately if you suspect that someone else is using your account.

On the Business and Corporate plans, the subscription holder can invite team members. The holder is responsible for the members they invite. Members’ access depends on the holder’s subscription: if the subscription is suspended or ends, the same applies to the members’ accounts.

5. Orders, prices and payment

• Prices. Prices are stated in euros. On the order page you see the total amount payable, including VAT, before placing your order.
• VAT. VAT is charged as required by Romanian law (currently 21%). For companies in other EU Member States with a VAT number validated in the VIES system, the reverse charge applies (0% VAT).
• Payment currency. Customers in Romania pay in Romanian lei at the National Bank of Romania exchange rate on the day of the order; the rate remains fixed for that order. All other customers pay in euros.
• Card payments are processed by Stripe. We do not see or store your card details. The subscription is activated immediately after the payment is confirmed.
• Bank transfer: you receive the payment details and the order reference by email. The subscription is activated within 24 working hours after the payment is confirmed.
• Annual payment benefits from the discount shown on the order page.
• The invoice is issued in accordance with Romanian law, based on the billing details you enter.

6. Renewal, cancellation and changing plans

Subscriptions renew automatically at the end of each period (monthly or yearly) until you cancel them. With card payments, the renewal is charged automatically. With bank transfer, you receive a reminder email in advance.

You can cancel your subscription at any time from your account page, without penalties. The subscription remains active until the end of the period already paid. After that:

• for 5 days you can view and download all your files so that you can save them;
• then the account moves to the Free plan and any data exceeding the Free plan limits (SynBox files, the shop, transfers older than the Free plan retention period) is permanently deleted.

You can switch to another plan at any time. An immediate change is made through a new order; the previous subscription stops once payment for the new plan is confirmed.

7. 15-day guarantee and right of withdrawal

15-day guarantee. If you are not satisfied, you can request a full refund of your first payment within 15 days of the subscription being activated, from your account page, without giving a reason. The guarantee is granted once per customer. On request, the subscription stops immediately, the account moves to the Free plan and the amount is refunded to the account used for payment, usually within 2 working days.

Statutory right of withdrawal (consumers). If you are a consumer, you have the right to withdraw from the contract within 14 days of its conclusion without giving any reason, in accordance with Directive 2011/83/EU and Romanian Government Emergency Ordinance no. 34/2014. For your first order, the 15-day guarantee fully covers this right. For subsequent orders, you can exercise the right of withdrawal by emailing office@syntransfer.ro. Because the service starts immediately at your request, you will only pay the amount proportionate to the period used until withdrawal, and we will refund the rest within 14 days.

8. Late or failed payment

If a payment fails (for example, the card is declined) or a subscription paid by bank transfer is not renewed on time:

• for the first 7 days the account works normally and you receive reminder emails;
• for the following 30 days the account is suspended: you can sign in, view and download files, but you cannot upload files or create new transfers; the same applies to team members; we notify you by email when the account is suspended and 7 days before deletion;
• after the 30 days the account moves to the Free plan and any data exceeding the Free plan limits is permanently deleted, including in team members’ accounts.

A payment made at any time during this period reactivates the account and the team immediately, without any loss of data.

9. Your files, expiry and deletion

• Sent files are kept until the transfer’s expiry date, which you set within the limits of your plan; on expiry they are deleted automatically and can no longer be recovered.
• The self-destruct option deletes the transfer after the first download.
• SynBox files are kept for as long as the subscription that includes SynBox is active, subject to sections 6 and 8.
• syntransfer.ro is not an archiving or backup service. Please keep your own copies of important files.

10. End-to-end encryption

When you send a transfer in end-to-end encrypted mode (E2EE), the files are encrypted in your browser before upload and the key never reaches us. We cannot see the content of these files, nor can we recover them if the full link is lost.

Features that require access to the content (for example file previews or watermarking) are not available in E2EE mode. When you choose these features, files are transmitted over an encrypted connection (HTTPS) and stored on our servers, but they are not end-to-end encrypted.

11. Acceptable use

You may not use syntransfer.ro for:

• illegal content, including child sexual abuse material, terrorist content, incitement to hatred or violence;
• content that infringes the rights of others (copyright, trademarks, privacy) without the rights holder’s consent;
• malware, phishing, spam or any form of fraud;
• unauthorised access to other people’s accounts or data;
• overloading or disrupting the service, circumventing plan limits or reselling the service without our written consent.

12. Your content and reporting illegal content

You are solely responsible for the files you upload, send or sell. You guarantee that you have the right to use and distribute them. Your files remain yours: you only grant us the right to store and transmit them to the extent necessary to provide the service.

We do not monitor the content of files, and we cannot see end-to-end encrypted files at all. Anyone can report content they consider illegal to office@syntransfer.ro, which is also our single point of contact under Regulation (EU) 2022/2065 on digital services (DSA), for both users and authorities. A report must include the link to or exact identification of the content, the reason why you consider it illegal, your name and email address (except for reports concerning child sexual abuse) and a statement that the information is accurate.

We handle reports without undue delay. We may block or delete the content and suspend the account that uploaded it. We inform the person concerned of our decision and the reasons for it; they can contest the decision by replying to our email. Where we become aware of information about a criminal offence that threatens the life or safety of persons, we notify the competent authorities.

13. The syntransfer.ro shop

Through the shop, users can sell their own digital products. The seller is solely the user who owns the shop. We only provide the technical space: we are not a party to the contract between seller and buyer and we do not collect or intermediate their payments.

The seller is fully responsible for their products, prices, payments, invoicing, taxes, information provided to buyers and compliance with consumer rights.

14. Direct transfer (P2P)

In a direct transfer, files travel encrypted directly between the two browsers. Our servers only connect the two parties and do not receive the files. The transfer only works while both parties are connected and may fail if their networks do not allow a direct connection.

15. Availability of the service

We make reasonable efforts to keep the service running continuously, but we cannot guarantee 100% availability. There may be interruptions for maintenance, updates or causes beyond our control. Where possible, we announce planned work in advance.

16. Liability

We are liable for damage caused intentionally or through gross negligence, and in all cases where the law does not allow liability to be limited. In all other cases, to the extent permitted by law:

• we are not liable for indirect losses, such as lost profits or loss of data for which you did not keep copies;
• we are not liable for the content of files uploaded or sold by users;
• our total liability towards a customer is limited to the amount paid by that customer in the last 12 months.

These limitations do not affect your rights under consumer protection law.

17. Suspension and closure of the account

You can delete your account at any time from your account page. Deletion is permanent: the account, transfers, SynBox files and the shop are deleted and the subscription stops. We only keep billing documents for the period required by law.

We may suspend or close an account that seriously breaches these terms or the law. Where possible, we warn you in advance and tell you the reasons. If we close your account for reasons not attributable to you, we refund the unused part of your subscription.

18. Changes to these terms

We may update these terms, for example when new features are introduced or the law changes. We will notify you of important changes by email at least 30 days in advance. If you do not agree with the new terms, you can cancel your subscription before they take effect.

The Free plan and its limits may be changed with prior notice on the site.

19. Governing law and disputes

These terms are governed by Romanian law. If you are a consumer, you continue to benefit from the protection of the mandatory provisions of the law of the country where you live.

Please write to us first at office@syntransfer.ro so that we can find a solution together. Consumers may contact the Romanian National Authority for Consumer Protection (anpc.ro), alternative dispute resolution bodies (SAL) or the consumer protection authority in their own country. Disputes that cannot be settled amicably are resolved by the competent courts.

20. Language

These terms are available in several languages. This is a translation; in case of any discrepancy, the Romanian version prevails.